pak97 Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the User", "you", "your") and pak97 ("pak97", "we", "us", "our") governing your access to and use of the pak97 website, platform, and all associated services (collectively, "the Platform"). By registering an account, logging in, or otherwise accessing any part of the pak97 Platform, you unconditionally accept and agree to be bound by these Terms, our Privacy Policy, our Responsible Gaming Policy, and any other policies referenced herein. If you do not agree to these Terms in their entirety, you must immediately cease using the Platform and close your account.

2. Eligibility & Account Registration

To register and maintain an account on pak97, you must meet all of the following eligibility criteria at all times:

• You must be at least 18 years of age. pak97 is strictly an 18+ platform. Registration or use by individuals under 18 is prohibited and may result in immediate account closure and forfeiture of funds.
• You must be legally permitted to participate in online gaming activities under the laws applicable in your jurisdiction. It is your sole responsibility to verify and comply with your local laws.
• You must register only one (1) personal account. Duplicate accounts ("multi-accounting") are strictly prohibited. If duplicate accounts are detected, pak97 reserves the right to close all associated accounts and void any balances or bonuses.
• The information you provide during registration must be accurate, complete, and current. Providing false registration information is a material breach of these Terms.
• You must not be a resident of or accessing from any jurisdiction in which participation in online gaming is illegal under local law.
• You must not be acting on behalf of another person or as a nominee for a third party.

pak97 reserves the right to request additional information to verify eligibility at any time and to refuse or terminate registration at its sole discretion.

3. Account Verification (KYC)

pak97 implements Know Your Customer ("KYC") procedures in compliance with applicable anti-money laundering standards. Before processing a withdrawal — and at any time at our discretion — we may require you to submit identity and address verification documents, including but not limited to a valid government-issued photo ID (National Identity Card, passport, or driving licence), proof of address, and proof of ownership of the payment method used. Withdrawal requests will remain on hold until KYC verification is satisfactorily completed. pak97 reserves the right to withhold funds pending verification and to close accounts where verification cannot be completed or where fraudulent documents are submitted.

4. Deposits & Withdrawals

All transactions on pak97 are conducted in Pakistani Rupees (PKR) unless otherwise specified for cryptocurrency transactions. The following conditions apply:

• Deposits: The minimum deposit via JazzCash and Easypaisa is Rs 200. Minimum deposits via bank transfer (HBL, UBL, Meezan Bank, Bank Alfalah) are Rs 500. Deposits are credited to your pak97 balance upon confirmation, typically within 1–10 minutes depending on the payment method.
• Withdrawals: Withdrawal requests are processed subject to successful KYC verification and satisfaction of any applicable bonus wagering requirements. pak97 targets processing withdrawal requests within 24 hours. Actual delivery times depend on the chosen payment method and may vary. pak97 does not guarantee specific processing times.
• Fees: pak97 does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider (e.g., your bank or mobile wallet operator) may apply their own charges. pak97 is not responsible for third-party fees.
• Fraud Prevention: pak97 employs automated and manual fraud monitoring. Transactions flagged as potentially fraudulent may be delayed, cancelled, or subject to additional verification. Withdrawals will only be processed to a payment method registered in the account holder's own name.
• Cryptocurrency: USDT TRC20 deposits and withdrawals are subject to on-chain confirmation delays. The PKR value used for any crypto transaction will be calculated at the prevailing market rate at the time of conversion. pak97 is not liable for exchange rate fluctuations.

5. Bonuses & Promotions

From time to time, pak97 may offer bonuses, free bets, cashback rewards, or promotional incentives to eligible players. All bonuses are subject to specific terms issued with each promotion, including wagering requirements, time limits, eligible games, and minimum deposit thresholds. General bonus conditions include:

• Bonuses may not be withdrawn until applicable wagering requirements are fully met.
• Bonuses are intended for the personal use of the registered account holder only. Sharing, transferring, or selling bonus credits is prohibited.
• pak97 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without notice.
• Abuse of the bonus system — including but not limited to the use of multiple accounts to claim bonuses, collusion, or pattern betting to exploit wagering requirements — will result in forfeiture of bonus amounts and may result in account suspension.
• In the event of any dispute regarding a bonus, pak97's decision is final.

6. Game Rules & Betting

By placing a bet or participating in any game on pak97, you acknowledge and agree that:

• All game outcomes for RNG games are determined by independently certified random number generator software. pak97 does not manipulate, adjust, or influence game outcomes.
• Live dealer game outcomes are determined by physical game events (cards dealt, roulette wheel spin, etc.) conducted in licensed studios. pak97 is not responsible for technical interruptions to live streams beyond our control.
• Once a bet is placed and confirmed, it cannot be cancelled or altered, except where the specific game rules explicitly provide for a cancellation option.
• In the event of a manifest error — including but not limited to incorrect odds, palpable pricing errors, or system malfunctions — pak97 reserves the right to void affected bets and return stakes to player accounts. We are under no obligation to honour bets placed under an error condition.
• Sports betting markets are subject to settlement rules applicable to each sport and event. Void bets, abandoned matches, and postponements are handled in accordance with pak97's sports betting settlement rules.

7. Prohibited Conduct

The following conduct is strictly prohibited on pak97 and may result in immediate account suspension, balance forfeiture, and where appropriate, reporting to relevant authorities:

• Registering more than one account or using another person's account.
• Using automated software, bots, scripts, or artificial intelligence to interact with the Platform.
• Attempting to exploit software vulnerabilities, errors, or loopholes in any pak97 game or system.
• Engaging in collusion, match-fixing, chip-dumping, or any form of coordinated fraudulent play.
• Using the Platform to launder money or conduct any unlawful financial activity.
• Charging back or disputing a legitimate transaction with your payment provider after funds have been used on the Platform.
• Harassing, threatening, or abusing pak97 staff or other players.
• Providing false, misleading, or fraudulent information at any point during registration, verification, or support interactions.

8. Responsible Gaming & Self-Exclusion

pak97 is committed to responsible gaming. We provide all registered players with access to the following tools at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit caps from Account Settings. Requests to reduce limits take effect immediately; requests to increase limits are subject to a cooling-off period.
• Session Time Reminders: Configure play duration notifications to help you remain aware of the time spent on the Platform.
• Self-Exclusion: Request temporary (30 days, 90 days, 6 months, 1 year) or permanent self-exclusion by contacting pak97 support. During a self-exclusion period, your account will be suspended and you will not receive promotional communications from pak97.

If gambling is causing you or someone close to you financial, emotional, or relationship difficulties, we urge you to use these tools and seek professional help. For more information, visit the Responsible Gaming page. pak97 is strictly 18+.

9. Intellectual Property

All content on the pak97 Platform — including but not limited to text, graphics, logos, game assets, software, and interface design — is the intellectual property of pak97 or its licensed third-party providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, publicly display, modify, adapt, reverse-engineer, or create derivative works from any pak97 content without prior written authorisation from pak97.

10. Limitation of Liability

To the maximum extent permitted by applicable law, pak97 and its affiliates, directors, employees, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, or technical interruptions. pak97's total aggregate liability to you for any cause of action arising from these Terms or your use of the Platform shall not exceed the net deposits made by you to pak97 in the thirty (30) days immediately preceding the event giving rise to the claim. Nothing in these Terms excludes liability for fraud or gross negligence where such exclusion is not permitted by applicable law.

11. Privacy & Data

Your use of the pak97 Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you confirm that you have read and understood how pak97 collects, uses, and protects your personal data. We do not sell your personal information to third parties. For full details, please review the Privacy Policy.

12. Amendments to These Terms

pak97 reserves the right to amend these Terms at any time. Where a material change is made, we will notify registered players via the email address on file. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms. We recommend that you review the Terms periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

13. Governing Law & Disputes

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws applicable to pak97's operating jurisdiction. In the event of a dispute between you and pak97, you should first contact our support team to seek informal resolution. pak97 will make reasonable efforts to resolve all complaints fairly and promptly. If a satisfactory resolution cannot be reached informally, disputes may be escalated in accordance with the dispute resolution process described in our support documentation. You agree that any formal legal proceedings shall be conducted in the applicable jurisdiction and that you will not bring proceedings in any other forum.

14. Contact

If you have questions or concerns about these Terms & Conditions, please contact the pak97 support team. Our support is available 24 hours a day, 7 days a week. You can reach us via live chat on the pak97 Platform or by email at: [email protected]